PAY ONLINE

PAY BY PHONE

DRIVE-THRU

BY MAIL

BANK DRAFT

Payments can be made (except between 3:00am and 4:00am) using a debit and/or credit card with the Visa, MasterCard or American Express logo at City of Laredo's Click2gov site, which also provides secure access to account information. A 3% convenience fee of your payment will be added when using this service. All payments are posted the following business day.

“Pay your water bill over the phone by calling 956-721-2032.  (We accept Visa, MasterCard, and American Express.)  A 3% convenience fee of your payment will be added when using this service.  Have your account number ready when you call.  For other inquires, call our customer service team at 956-727-6402”

The Drive-Thru Service is located on the north side of City Hall Annex at 1102 Bob Bullock Loop. Drive-thru will remain open for all payments such as taxes, utilities, alarm permits, paving, force cleaning, beer and wine, hotel/motel, water contracts, hazmat, and demolition.

Mail Payments to City of Laredo, P. O. Box 6548, Laredo, Texas 78042. (Checks or Money Orders only). Please include your account number(s) on all checks and correspondence. Please allow 7 busines days from delivery to post office for mail in payments to be processed and posted to your account. Please do not send cash.

The City of Laredo Utilities Department also offers automatic bank draft, an electronic funds transfer payment service which allows the automatic debit of your monthly utility bill from your bank account. This service is offered free of charge. The debit occurs on the due date of your bill each month. You will still receive a monthly bill for your review.

 

In light of the covid-19 pandemic here are some easy and secure ways to make your utility payments.

Opening a New Account?

Welcome to the City of Laredo and thank you for your interest in establishing water, sewer, and garbage services within city limits locations. Here are the requirements for new utility service

APPLICATION AND REQUIREMENTS

Covid-19 Solicitud de Plan de Pago

A partir de octubre del 2020, se retomarán las desconexiones, cuotas por pagos atrasados y cuotas de desconexión. Para prevenir ser sujeto a desconexión, pague su cuenta completamente o establezca un Plan para Pagos Diferidos COVID-19.

 

COMPLETAR SOLICITUD AQUI

Water and Sewer Emergencies

Our Emergency Call Center is available 24 hours a day, 7 days a week, and is available even on holidays. Simply dial (956) 721-2010 and a live representative will assist.

FIND HELP FOR WATER/SEWER HERE

High Strength Waste BOD/TSS Program

As part of our continuing effort to protect the environment as well as the integrity and operation of public infrastructure, the City of Laredo adopted ordinance 2018-O-030 regarding Industrial and High Strength Waste.

FREQUENTLY ASKED QUESTIONS

Water and Sewer Rates

The City of Laredo has a tiered rate structure with a minimum fee based on the size of meter. Detailed information on rates for all City Utility Services can be found in the City of Laredo Code of Ordinances.

VIEW DETAILED INFORMATION ON RATES

Automatic Bank Draft Payment

The City of Laredo Utilities Department also offers automatic bank draft – a free service which allows the automatic debit of your monthly utility bill to be drafted from your bank account.

READ MORE ABOUT IT HERE

OPEN NEW WATER ACCOUNT HERE

UTILITIES SERVICE LOCATIONS

CITY HALL ANNEX

CONTACT

Hours

1102 Bob Bullock Loop

Laredo, Texas 78043

(956) 727-6402

Open 8 a.m. - 5 p.m.

Monday - Friday

Main Office

5816 Daugherty

Laredo, Texas 78041

(956) 721-2000

Open 8 a.m. - 5 p.m.

Monday - Friday

View All Locations