For the convenience of customers, the City of Laredo Utilities Department accepts various payment methods. The department also offers an Affordability Assistance Program for special population customers that qualify. In addition, the Utilities offers electronic notifications of your bill as well as hard copies. Customers can elect this option by registering their e-mail address with our Customer Service group at City Hall Annex

PAY ONLINE

PAY BY PHONE

DRIVE-THRU

BY MAIL

BANK DRAFT

KIOSKS

Payments can be made (except between 3:00am and 4:00am) using a debit and/or credit card with the Visa, MasterCard or American Express logo at City of Laredo's Click2gov site, which also provides secure access to account information. A 3% convenience fee of your payment will be added when using this service. All payments are posted the following business day.

“Pay your water bill over the phone by calling 956-721-2032.  (We accept Visa, MasterCard, and American Express.)  A 3% convenience fee of your payment will be added when using this service.  Have your account number ready when you call.  For other inquires, call our customer service team at 956-727-6402”

The Drive-Thru Service is located on the north side of City Hall Annex at 1102 Bob Bullock Loop. Drive-thru will remain open for all payments such as taxes, utilities, alarm permits, paving, force cleaning, beer and wine, hotel/motel, water contracts, hazmat, and demolition.

Mail Payments to City of Laredo, P. O. Box 6548, Laredo, Texas 78042. (Checks or Money Orders only). Please include your account number(s) on all checks and correspondence. Please allow 7 busines days from delivery to post office for mail in payments to be processed and posted to your account. Please do not send cash.

The City of Laredo Utilities Department also offers automatic bank draft, an electronic funds transfer payment service which allows the automatic debit of your monthly utility bill from your bank account. This service is offered free of charge. The debit occurs on the due date of your bill each month. You will still receive a monthly bill for your review.

The kiosks only accept utility bills; the account number is required to make payments. Payments made by credit/debit cards, checks, and cash can be done here 24 hours a day, seven days a week. For cash transactions, only bills are accepted (kiosks do not give change). Any overpayment will be credited to the account and applied to the next bill.

PAYMENT METHODS

FREQUENTLY ASKED QUESTIONS

UTILITIES SERVICE LOCATIONS

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CITY HALL ANNEX

CONTACT

Hours

Pay in Person

What are the water rates?

1102 Bob Bullock Loop

Laredo, Texas 78043

(956) 727-6402

Open 8 a.m. - 5 p.m.

Monday - Friday

Main Office

5816 Daugherty

Laredo, Texas 78041

(956) 721-2000

Open 8 a.m. - 5 p.m.

Monday - Friday

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OPEN NEW WATER ACCOUNT HERE