For the convenience of customers, the City of Laredo Utilities Department accepts various payment methods. The department also offers an Affordability Assistance Program for special population customers that qualify. In addition, the Utilities offers electronic notifications of your bill as well as hard copies. Customers can elect this option by registering their e-mail address with our Customer Service group at City Hall Annex

PAY

ONLINE

PAY

BY PHONE

DRIVE-THRU

BY MAIL

BANK

DRAFT

NIGHT

DEPOSIT BOX

PAYMENT

STATIONS

Payments can be made (except between 3:00am and 4:00am) using a debit and/or credit card with the Visa, MasterCard or American Express logo at City of Laredo's Click2gov site, which also provides secure access to account information. A 3% convenience fee of your payment will be added when using this service. All payments are posted the following business day.

“Pay your water bill over the phone by calling 956-721-2032.  (We accept Visa, MasterCard, and American Express.)  A 3% convenience fee of your payment will be added when using this service.  Have your account number ready when you call.  For other inquires, call our customer service team at 956-727-6402”

The Drive-Thru Service is located on the north side of City Hall Annex at 1102 Bob Bullock Loop. Drive-thru will remain open for all payments such as taxes, utilities, alarm permits, paving, force cleaning, beer and wine, hotel/motel, water contracts, hazmat, and demolition.

Mail Payments to City of Laredo, P. O. Box 6548, Laredo, Texas 78042. (Checks or Money Orders only). Please include your account number(s) on all checks and correspondence. Please allow 7 busines days from delivery to post office for mail in payments to be processed and posted to your account. Please do not send cash.

The City of Laredo Utilities Department also offers automatic bank draft, an electronic funds transfer payment service which allows the automatic debit of your monthly utility bill from your bank account. This service is offered free of charge. The debit occurs on the due date of your bill each month. You will still receive a monthly bill for your review.

Payments may also be left in our Night Deposit Box located at the North entrance of City Hall Annex, 1102 Bob Bullock Loop. There is also a Night Deposit Box located at City Hall Downtown, 1110 Houston St on the north entrance of building (Victoria St). Payments should be in the form of a check or money order made payable to City of Laredo Utilities. Please include the account number(s) or a copy of your stub(s) with payment. Payments left in our Night Deposit Box will be processed on the next business day.

Current charges may be paid at any of our Authorized Pay Stations located throughout the city. You will need your bill to make a payment at any Pay Station. Please call us at (956) 727-6402 for a list of authorized pay stations or click on the link below. Payments made at a Pay Station will post to the account between 1 to 2 business days. Please have your utility bill available when making your payment. Participating pay stations will assess a convenience fee on all payments, except payments made at City Hall Annex or City Hall Downtown. Click here to view our payment stations

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1102 Bob Bullock Loop

Laredo, Texas 78043

(956) 727-6402

Open 8 a.m. - 5 p.m.

Monday - Friday

Main Office

5816 Daugherty

Laredo, Texas 78041

(956) 721-2000

Open 8 a.m. - 5 p.m.

Monday - Friday

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OPEN NEW WATER ACCOUNT HERE