“Pay your water bill over the phone by calling 956-721-2032.  (We accept Visa, MasterCard, and American Express.)  A 3% convenience fee of your payment will be added when using this service.  Have your account number ready when you call.  For other inquires, call our customer service team at 956-727-6402”

The Drive-Thru Service is located on the north side of City Hall Annex at 1102 Bob Bullock Loop. Drive-thru will remain open for all payments such as taxes, utilities, alarm permits, paving, force cleaning, beer and wine, hotel/motel, water contracts, hazmat, and demolition.

Mail Payments to City of Laredo, P. O. Box 6548, Laredo, Texas 78042. (Checks or Money Orders only). Please include your account number(s) on all checks and correspondence. Please allow 7 busines days from delivery to post office for mail in payments to be processed and posted to your account. Please do not send cash.

The City of Laredo Utilities Department also offers automatic bank draft, an electronic funds transfer payment service which allows the automatic debit of your monthly utility bill from your bank account. This service is offered free of charge. The debit occurs on the due date of your bill each month. You will still receive a monthly bill for your review.

Payments may also be left in our Night Deposit Box located at the North entrance of City Hall Annex, 1102 Bob Bullock Loop. There is also a Night Deposit Box located at City Hall Downtown, 1110 Houston St on the north entrance of building (Victoria St). Payments should be in the form of a check or money order made payable to City of Laredo Utilities. Please include the account number(s) or a copy of your stub(s) with payment. Payments left in our Night Deposit Box will be processed on the next business day.

Current charges may be paid at any of our Authorized Pay Stations located throughout the city. You will need your bill to make a payment at any Pay Station. Please call us at (956) 727-6402 for a list of authorized pay stations or click on the link below. Payments made at a Pay Station will post to the account between 1 to 2 business days. Please have your utility bill available when making your payment. Participating pay stations will assess a convenience fee on all payments, except payments made at City Hall Annex or City Hall Downtown. Click here to view our payment stations